Refund Policy

Dentify3D subscriptions are sold through Paddle.com, our online reseller and merchant of record. Paddle processes the payments and refunds and issues the invoices. This policy explains when you get your money back.

Free trial

A new clinic starts with a 14-day free trial, without a card. Nothing is charged during the trial, and nothing is charged afterwards unless you choose a plan.

14-day money-back guarantee

If Dentify3D is not right for your clinic, ask for a refund within 14 days of your first payment for a subscription — monthly or yearly — and we refund that payment in full. The guarantee applies once per clinic.

After 14 days

Later payments, renewals and partial periods are not refunded. You can cancel at any time from Billing → Manage billing in your panel: the subscription stops renewing, nothing more is charged, and your clinic keeps full access until the end of the period you have paid for.

Changing plans

Moving to a larger plan, or from monthly to yearly, is charged at once for the rest of the current period. Moving to a smaller plan credits the unused part of the current period to your balance, which is used against your next payments.

How to ask for a refund

Write to support@dentify3d.com from the email address of your clinic account, or reply to your Paddle receipt. The refund goes back to the payment method you paid with; when it reaches you depends on your bank or card issuer.

Charges made by mistake

If you were charged twice or by mistake, tell us and we refund the charge, whenever you notice it.

Your rights

This policy does not limit any right you have under the law that applies to you.